Refund policy

🔄 Refund & Returns Policy

1. What Can Be Returned

We accept returns on unused, unopened, and sealed items within 30 days of delivery.
Products must be:

  • In original packaging

  • With all seals intact

  • In the same condition you got them

Gently mistaken purchases happen. That’s life.

No returns on:

  • Items that have been opened, worn, used, or unsealed

  • Items without original packaging/seals

  • Personal hygiene products once seal is broken (sorry, health and safety)

  • Gift cards

2. How to Initiate a Return

To start a return:

  1. Email us at support@cupidstoysrus.com within 30 days of delivery.

  2. Include your order number and reason for return.

  3. We’ll send you a Return Merchandise Authorization (RMA) and instructions.

Returns without an RMA won’t be accepted. That’s just how paperwork works.

3. Return Shipping

You are responsible for return shipping costs unless we made a mistake.
Ship items back securely and with tracking. If the item doesn’t arrive, we can’t process your refund.

4. Refunds

Once we receive your return and confirm it meets the policy:

  • We issue a refund to your original payment method

  • Expect processing within 7–10 business days

  • Shipping costs are not refundable (unless we sent you the wrong or defective item)

5. Defective or Wrong Items

If we messed up — wrong product, damaged, or defective:

6. Exchanges

We don’t offer direct exchanges.
If you want a different item:

  • Return the original for a refund

  • Place a new order (we wish inventory management wasn’t so finicky)

7. Refund Exceptions

If you’re trying to return something outside the 30-day window or that doesn’t meet the policy criteria, we won’t magically approve it. By all means, ask, but don’t be surprised when we stick to policy.

8. Contact Us

Questions? Issues? Existential toy regrets?
Email support@cupidstoyrus.com and we’ll sort it out.